ORDER RETURNS & REFUNDS FAQ
Q. What is your Returns Policy?
If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
Q. I'm a customer, have you received my returned items?
Once your return has been received by our warehouse, we'll email you to let you know your refund has been issued. It can then take 5-31 working days for the funds to appear in your account.
Q. I'm a customer. How do I return something to you?
As a customer, you can return your parcel using any postal service. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it.
Q. It can take up to 21 working days (excluding weekends and public holidays) for your parcel to reach our warehouse. Once we receive it in its original condition, we'll issue your refund and drop you an email to let you know once this has been done. Once you've been refunded, it can take up to 31 working days for the funds to show back into your account.
Q. Can I return an item for an exchange instead of a refund?
Yes, you can do so, and the difference in amount shall be adjusted.
Q. Can I return more than one order in the same parcel?
If you need to return items to us from different orders then you can send them back to us in one parcel. Just make sure that you include a separate returns note in your parcel for each order you are returning to us.
Q. What happens to my refund if my card is no longer in use?
Your refund will still go back to the card details used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card. If you have any issues seeing your refund 10 working days after it was completed by us, please get in touch.